Warranty/Return/Exchange Policy

Warranty

STNGR USA products are warranted to the original purchaser against any defects in materials and workmanship for the lifetime of the product. STNGR USA has sole discretion to determine manufacturer's defects. The Swarm Warranty policy not cover loss or theft. Cosmetic damage or changes that leave the product still in a functional condition, damage from improper use or intentional damages are also not covered by the warranty and will not be accepted.

Items that have been painted, modified or in any way altered from the original condition are not covered by the Swarm Warranty. Items must be in new condition with packaging. Any return shipping costs will be deducted from the refund amount. Additional non-returnable items: Gift cards & Shipping Costs associated with the order

Returns

To begin your return, follow the instructions at this link: https://www.stngrusa.com/return-exchange/

Exchanges

All orders are eligible for exchange up to 30 days after the item is delivered. Items that have been painted, modified or in any way altered from the original condition are not eligible for exchange. After 30 days, exchanges are no longer accepted. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take 3-5 days for the refund to show on your statement and processing speed is dependent on your bank.  

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@stngrusa.com.

If you need to exchange it for the same item, send us an email at support@stngrusa.com.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return you should follow the instructions at this link: https://www.stngrusa.com/return-exchange/

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.