What sort of return policy do you offer?
At STNGR, your satisfaction is of paramount importance. For that reason, we offer a 60-day no-questions-asked money-back guarantee.
If you are not happy with your order, you must contact us via email with your order number and the reason for the return to receive a Return Authorization (RA) within 60 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the item back to us.
Merchandise may be returned for a full refund of your purchase price, minus our cost of shipping to and from the customer. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization (RA) within 60 days of receipt. After receiving a Return Authorization (RA), you will have 30 days to return the item back to us.
The item must be brand new and unused, including the original manufacturer packaging (unopened) and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label and original shipping. Returning an item with damaged or missing packaging will NOT receive a full refund.
If the item is found to be defective, return shipping costs will be waived and you will be refunded the full amount of your purchase. If the manufacturer cannot verify the defect, you will receive a refund minus a 25% restocking fee from the manufacturer.
Your refund will be issued in the same form of payment we received.
Our Free Returns & Exchanges policy does not apply to orders being returned from Alaska, Hawaii, or international locations and APO/FPO locations, or custom-made personalized orders.
What about shipping costs related to returns?
We do not reimburse cost of shipping for the initial order, and we also deduct the cost of the prepaid return label from your refund amount. Items purchased originally with free shipping will have standard ground shipping fees deducted from the refund.
I'm an international customer and my item didn't make it through customs. Can I get a refund?
Unfortunately, in the above situation, we are only able to issue a refund if the item is returned to us. If so, we will issue a full refund minus shipping fees and costs.
How long will it take me to get my refund?
You should receive your refund within 4 weeks of giving your package to the return shipper. However, most refunds will be applied faster.
This time period consists of the transit time of the item being returned to us (5 to 10 days), the time it takes to process the return (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days.)
We will notify you via email of your refund once we've received and processed the return.
Our Cancellation Policy
When and how can I cancel an order?
We strive to ship orders immediately, which means that in many cases orders will be not be able to be canceled once made. However, we'll gladly attempt to cancel your order if you notify us by emailing us @ firstname.lastname@example.org. If you're unable to cancel your order, we offer free money-back returns for up to 60 days.
I ordered a product that is backordered? What happens now?
Sometimes due to the popularity of an item, it will have to be placed on backorder until a new shipment is received. In this situation, you will be promptly notified by a customer service specialist, who will provide you with options to fulfill your current order.
I have additional questions. Where can I ask them?
Send us an e-mail and we will get back to you fast. You can get our full contact info here.Thanks again for shopping STNGR!
Updated September 14th, 2020
STNGR USA products are warranted to the *original purchaser against any defects in materials and workmanship for the lifetime of the product. STNGR USA has sole discretion to determine manufacturer's defects. The Swarm Warranty policy does not cover loss or theft. Cosmetic damage or changes that leave the product still in a functional condition, damage from improper use or intentional damages are also not covered by the warranty and will not be accepted. Items that have been modified or in any way altered from the original condition are not covered by the Swarm Warranty.
Eyewear lenses are fully covered by a 1 year scratch warranty. If you scratch or damage your lenses within 1 year of purchasing, we will send you up to 1 pair of replacement lenses. This warranty only applies to the original purchase and not subsequent replacements. You also qualify for **20% off replacement lenses for life. Email us at email@example.com to receive your discount code.
Eyewear Lost & Broken Replacement Discount
Sometimes life happens, we get it. If you ever break or lose your sunglasses, no matter the reason, you're covered with a hefty discount. Shoot us an email at firstname.lastname@example.org and we'll get you hooked up with an exclusive 30% discount on future replacements.
*The original purchaser may have purchased from any of the following sources: Directly from STNGR (stngrusa.com or stngredge.com) or from an authorized dealer, distributor, or retailer. The original purchaser may be asked to show proof of purchase.
**The 20% discount is subject to replacement lens availablity.